Hotel Management

Hotel management refers to professional management techniques used in the hospitality sector. These can include hotel administration, accounts, marketing, housekeeping, front office or front of house, food and beverage management, catering and maintenance. Work in the area of Hotel Management involves ensuring that all operations, including accommodation, food and drink and other hotel services run smoothly.

The main areas of work are as follows :

• General Operations : The main responsibilities of this department include : supervision, co-ordination and administration of all other departments as well as overall financial control.


• Front Office : It is the centre of all activities. Major tasks performed here include : providing information, making room reservations and taking care of check-ins and check-outs, besides the duties performed by the Personnel Department of any company.


• Sales & Marketing : This department keeps in touch with travel agents and tour operators as well as other potential corporate clients in order to sell hotel facilities. Advertising and Public Relations is also normally handled by this department.


• Food & Beverage : This department is the hub of the hotel industry and is responsible for all the food that is prepared and served in the hotel.


• House Keeping : The main function of the house keeping department is to make sure that all rooms ate kept in order and all the needs of the guests are met.

Other Departments in the Hotel Industry include : Engineering, Security, Finance and Personnel.